Five examples of how look-and-feel changes faster than structure.
People prefer content that is grouped in meaningful ways.
These are solved problems. Why are streaming services so hard to use in 2020?
The popular music app is dealing with presenting multiple versions of the same album.
The new operating system changed the mapping of search terms.
A significant change to the music player’s conceptual model.
A change to the platform’s feedback (and incentive) mechanisms.
Information architecture as a media platform’s key strategic differentiator.
A feature designed to get people to foster real-time interactions around a shared digital experience.
Peculiar labeling for the show’s seasons reinforces its brand.